Returns and refunds

You can return standard (non-personalised) items within 30 days of delivery. Items should be unused and in their original packaging. Email contact@nexibe.com with your order number and we will send return instructions. Once we receive the item we refund the price you paid to your original payment method within 14 days. Return postage is at your cost unless the item is faulty or not as described.

Under the Consumer Contracts Regulations 2013 you can cancel an order for standard items within 14 days of the day you receive them, without giving a reason. Our 30 day window includes this right and does not replace it.

To cancel, tell us clearly, for example by emailing contact@nexibe.com, before the 14 days are up. You can use the model cancellation form below, but you do not have to. Send the items back within 14 days of telling us.

When you cancel within 14 days we refund the price of the items and the standard delivery charge you paid, within 14 days of receiving the items back or proof that you sent them. If you chose a faster delivery option we refund the cost of standard delivery only. We may reduce the refund if an item has been handled more than you would need to in a shop to examine it.

The right to cancel does not apply to items made to your specifications, such as those made with your text, photo or measurements.

Complete and send this form only if you wish to cancel the contract.

• To: Nexibe Ltd, 93 McLeod Road, London SE2 0BW, contact@nexibe.com
• I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
• Order number:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

Items made with your text, photo or measurements are made specifically for you and cannot be returned if you change your mind. If the item is faulty, or does not match the text or measurements you entered, we will replace it or refund you in full.

If an accessory does not fit the make, model, year or device you selected when ordering, tell us within 30 days of delivery, ideally with a photo. We will send a replacement or refund you in full, including return postage.

Please check your parcel on arrival and email us within 48 hours if anything is damaged, with a photo of the item and the packaging. For faults that appear later, contact us as soon as you notice them. Faulty items are repaired, replaced or refunded at no cost to you.

The fastest way to exchange an item is to place a new order for the version you want and return the original for a refund. If you would rather we handle it, email us and we will arrange the exchange where we can.

Email contact@nexibe.com with your order number, the item you want to return and the reason. We will reply with a returns address and, where we cover the cost, a prepaid label. Please pack items securely; we cannot refund items damaged in transit because of poor packaging.