Returns and refunds

You can return standard (non-personalised) items within 30 days of delivery. Items should be unused and in their original packaging. Email contact@nexibe.com with your order number and we will send return instructions. Once we receive the item we refund the price you paid to your original payment method within 14 days. Return postage is at your cost unless the item is faulty or not as described.

Items made with your text or to your measurements are made specifically for you and cannot be returned if you change your mind. If the item is faulty, or does not match the text or measurements you entered, we will replace it or refund you in full.

If an accessory does not fit the make, model, year or device you selected when ordering, tell us within 30 days of delivery, ideally with a photo. We will send a replacement or refund you in full, including return postage.

Please check your parcel on arrival and email us within 48 hours if anything is damaged, with a photo of the item and the packaging. For faults that appear later, contact us as soon as you notice them. Faulty items are repaired, replaced or refunded at no cost to you.

The fastest way to exchange an item is to place a new order for the version you want and return the original for a refund. If you would rather we handle it, email us and we will arrange the exchange where we can.

Email contact@nexibe.com with your order number, the item you want to return and the reason. We will reply with a returns address and, where we cover the cost, a prepaid label. Please pack items securely; we cannot refund items damaged in transit because of poor packaging.