Free tracked delivery to North America over £60

Customer service

How can we help?

Answers to common questions, plus the quickest way to reach us when you need to.

Email us

We usually reply within one business day.

contact@nexibe.com

Email us

Common questions

Shipping & delivery

Orders are processed within 1–2 business days. Delivery times and costs are shown at checkout and depend on your region and chosen method.

Returns & exchanges

Standard items can be returned within 30 days of delivery. Personalised and made to fit items are handled differently, and faulty items are always put right.

Read the returns policy
Order changes

Need to update an address or cancel an order? Contact us as soon as possible and we'll do our best to help before it ships.

Product questions

Looking for details on materials, sizing, or compatibility? Reach out and we'll point you to the right information.

Payments & invoices

We accept major cards and common local payment methods. Invoices are sent by email once your order is confirmed.

Account & privacy

Manage your details from your account. We only use your data to fulfil orders and improve your experience.