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Customer service

How can we help?

Answers to common questions, plus the quickest ways to reach a real person when you need one.

Email us

We usually reply within one business day.

contact@nexibe.com

Email us

Common questions

Shipping & delivery

Orders are processed within 1–2 business days. Delivery times and costs are shown at checkout and depend on your region and chosen method.

Returns & exchanges

Unhappy with your order? Request a return within 30 days of delivery. Items should be unused and in their original packaging.

Order changes

Need to update an address or cancel an order? Contact us as soon as possible and we'll do our best to help before it ships.

Product questions

Looking for details on materials, sizing, or compatibility? Reach out and we'll point you to the right information.

Payments & invoices

We accept major cards and common local payment methods. Invoices are sent by email once your order is confirmed.

Account & privacy

Manage your details from your account. We only use your data to fulfil orders and improve your experience.