Shipping and delivery

Every item is made to order. Orders are dispatched within 1 to 2 working days, and we email you a tracking link as soon as yours leaves us.

Standard delivery is tracked and arrives in 2 to 3 working days; it is free on orders of £10 or more. Express delivery is tracked and arrives the next working day. We send each parcel with the carrier that suits it best, and the price of each option for your basket is shown at checkout before you pay.

We deliver to Europe and to the United States, Canada and Mexico with a tracked courier service: 3 to 5 working days to Europe and 2 to 7 working days to North America. Both are free on orders of £60 or more; below that, the price is shown at checkout.

Prices do not include import duties or local taxes. Your carrier may collect these on delivery.

Digital products are delivered to your account as a download, with no delivery charge.

Follow your parcel with the tracking link in your dispatch email, or from the orders page in your account.

Standard items can be returned within 30 days of delivery. Items made with your text, photo or measurements can only be returned if they are faulty or do not match what you entered. Our returns policy has the details and explains how to start a return.